LET’S GET YOU CONNECTED
A little help.
A quicker hello.
Need a hand with a plan, payment or installation? Our support team can help.
eSIMsly is operated by RoamGo. This shared support inbox is monitored by the same team.
Before you buy
Check your device and confirm that it is unlocked. On the plan page, review the covered countries, included number, calling destinations, SMS rules, validity and activation policy.
Installing your eSIM
Open the installation details issued with your purchase. Connect to Wi-Fi, then use the supplied activation QR or manual details to add the eSIM in your phone’s settings. Follow the plan’s activation timing before installing or turning on the line.
The QR in our orange logo opens esimsly.com. Your installation QR is unique to your purchased eSIM.
Finding your number and usage
Sign in with the email used at checkout, then open your order in My eSIMs for installation and available usage information. Your Discover+ US number appears on your phone after installation and connection to a supported network; it is not displayed in your dashboard or delivery email. Check your eSIM line’s details on the phone. Usage updates depend on the operator.
Data, calling minutes and SMS
These are separate fixed allowances. International calling, incoming-call charges, SMS destinations and top-up options vary by operator. Review the terms on your plan. Bank verification and short-code delivery are not guaranteed.
Crypto payments
Send only the exact coin and amount on the network shown on the payment page, before the quote expires. A payment is confirmed after the shared payment system verifies it. If you need help, include the order reference and transaction hash in your message.
When contacting support
Include your order reference, device model, destination and a description of the problem. Keep activation codes and installation QR images private.